FREQUENTLY ASKED QUESTIONS ABOUT OUR ROBBERY SURVIVAL TRAINING

 

1. What do I need to do to prepare for the training if you conduct the training at one of our branches?    Our team will arrive with training signage and AV equipment. Your responsibilities will include contacting local law enforcement and informing them of the training as well as proving a uniformed security office for the 2 hour training event.

 

2. Do we surprise our employees with the training?  Never! The training does not need to be a surprise to be effective. While some financial institutions have conducted surprise mock robberies, the outcome could be disastrous.

 

3. Can we hold multiple sessions for multiple branches? Yes, we have conducted the training portion with large groups and the conducted the mock robberies in groups of 15.  Experience has shown us that the training is less effective with groups that exceed 20 persons.

 

4. What about our customers using the ATM adjacent to the branch?  We provide prominent signage and ask that you provide a uniformed security officer to ensure that your members and the general public understand that we are involved in a training exercise.

 

5. Can you customize the program to include our robbery procedures?  Yes, our client's procedures vary on certain issues such as whether to activate the silent alarm during or after a robbery. We will tailor our program to reflect your program.

 

6. Do you provide branch security assessments and are you able to assist us in creating or evaluating our robbery policy and procedures? Absolutely! We provide full service security consulting including threat assessments, executive protection programs and branch security evaluations.

 

7. What if a staff member has already survived a takeover robbery. Do they need to participate in the training?  We recommend that all staff attend the basic training program to remain familiar with your financial institutions robbery procedures.  We provide an observation area for employees who cannot participate in the mock robbery training due to medical conditions or other reasons approved by your organization including those who have already experienced an actual takeover robbery.