OUR PROGRAMS

BANK FRAUD BOOT CAMP.  This innovative, intense program covers the major threats facing financial institutions this decade and includes innovative approaches to combat card fraud, loan fraud, paper fraud as well as employee theft and integrity matters.  We combine this course at some locations to include security issues including the S.A.F.E.C.A.L.M. program and mock robbery training.

ROBBERY SURVIVAL TRAINING

The S.A.F.E.C.A.L.M.  Program, How to "Process" a Robbery

We process deposits, loans and applications yet when it comes to a takeover robbery, we leave the safety of following a practiced and established process and cross our fingers. Like the F.B.I.'s highly regarded SAFECATCH program that has been credited with reducing Seattle area note passing robberies by almost 50% in recent years, the Bank Robbery Survival's  SAFECALM program is designed to not only enhance your teams customer service skills but also to deter would be note passers who crave anonymity.  The easy to remember SAFECALM program teaches your staff 4 simple processes for deterring note passers using their customer service skills.

The Mock Robbery 

Using actors and simulated weapons, our team puts your tellers and security staff into through a mock robbery exercise that has been called intense and eye opening.   All weapons are theatrical props and we do not use blanks. While the robbers may use colorful language and act in a threatening manner to create a fearful experience, no employees are physically touched.

After the robbery, we reconvene in a group to discuss the robbery, our feelings and emotions.  Identification cards are passed out and the employees take a few moments to jot down the robber's descriptions.  We then bring the robbers back in to determine just how accurately your employees described the robbers.  This re-introduction also serves to deflate the anxiety from the robbery and allows the robber-actors to comment on some good things and some not so good things that they observed during the robbery.  Finally, our undercover teller actor, who is faced with a hostage situation before the robbers exit the branch, illustrates to the staff what to do if they are ever faced with a potential hostage situation during the course of a takeover robbery.

 STOP THIEF! Internal Fraud Prevention and Investigation Program
According to risk.net, financial institutions nationwide are anticipating a rise in internal fraud this decade.  Is your financial institution prepared for the investigative challenges that accompany a serious violation of your ethics and integrity policy?
Join the STOPTHIEF! team as they explore this serious threat as they examine the Fraud Square, the necessity of the Perception of Detection and how to use deception detection and interviewing and interrogation methods to learn the truth.